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cysco

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  • "cysco" started this thread

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Date of registration: Jun 16th 2020

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1

Tuesday, June 16th 2020, 6:21pm

facebook log in

i cant use the fcebook log in feature on my lap top...on either chrome or microsoft edge... i cant log in on my phone using that option either.... i happend to have a fire fox tab open...and its kept me logged in for days but eventually i will be logged out there as well....and then what? i dont want to lose my game and i always use the log in with facebook option...needless to say i am concerned... what can i do?

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Posts: 64

Date of registration: Apr 13th 2017

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2

Wednesday, June 17th 2020, 8:56am

same as my friend UP he cannot login and he uses facebook. I wonder if they can do a transfer if you make a kal acc.

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alteEule

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Date of registration: Apr 21st 2017

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3

Wednesday, June 17th 2020, 11:06am

forwarded

The problem has already been forwarded, we are still waiting for an answer.

alteEule

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[CM]Collector

Game Master

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Date of registration: May 18th 2020

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4

Wednesday, June 17th 2020, 12:26pm

The issue has already been reported to out tech team and it is currently under investigation.
We will post an update once we know more.

Thank you for your patience.

Regards,
[CM]Collector

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Date of registration: Apr 28th 2020

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5

Wednesday, June 17th 2020, 7:18pm

The issue has already been reported to out tech team and it is currently under investigation.
We will post an update once we know more.

Thank you for your patience.

Regards,
[CM]Collector


What happened to Furest ?
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  • "Ramudo" is male

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Date of registration: Nov 15th 2019

Location: United States

Occupation: High School

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6

Wednesday, June 17th 2020, 7:22pm

What happened to Furest ?


Our mans' a volunteer, he's likely taking a well deserved break or something, or he just couldn't respond. Relax, this is literally one response after like 2 days.
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7

Thursday, June 18th 2020, 2:58pm

It worked for me yesterday and just 5 min earlier today until I refreshed. Now I can't seem to log in as well due to the same issue as mentioned above. Hopefully this issue gets resolve soon enough before the end of tomorrow. Else, I might have to seek compensation for my lost gold from "7 days of bonus gold" as well as "Supremacy" - nothing too fancy, just the exact amount of gold and opal fragments I've lost will suffice.

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20comer

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8

Thursday, June 18th 2020, 3:35pm

login

i cant use the facebook log in to...

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Date of registration: Jun 6th 2020

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9

Thursday, June 18th 2020, 4:24pm

same

same i cant login to facebook as well

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10

Thursday, June 18th 2020, 4:55pm

I agree with weakling. if people miss finishing their supremacy or 7day gold login should be compensated for the loss. but also compensation for the downtime you have all had.

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Kastor

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Friday, June 19th 2020, 4:25am

login facebook

I also have the same problem

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12

Friday, June 19th 2020, 6:48am

still wont work

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13

Friday, June 19th 2020, 6:52am

i think we all should get like 2000 rubies and the 7 day card for all of us who end up cant complet it cuz of this issue

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14

Friday, June 19th 2020, 7:53am

or if the issue does not get fixed can we get transfered

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15

Friday, June 19th 2020, 9:49am

i think we all should get like 2000 rubies and the 7 day card for all of us who end up cant complet it cuz of this issue


To be honest, I don't really care much about the extra compensation for the down time. I'm more concern about the potential loss from the ongoing event that I've missed due to that down time. Some of the things include but not limited to the following:

- 7 days of bonus gold
- supremacy reward (9 x Opal fragments)
- PvP ranking reward (I lost the opportunity to fight for a better rank - better rewards (e.g. more gold and Silver Charger for my current rank)
- 15 gold daily and my weekly activity points for a chance to get 100 gold at the end of the week
- my chance of recharging for the new card (depending on how long this thing is down for)
- pegasus hair event (2 x chests/day - chance for a fire ruby etc.)

All we can do now is just sit tight and hope this can be resolved ASAP. Once this is fixed, then we can start fighting for the rightful compensation and/or our losses from these down times. I'm not sure who is responsible to fix this issue but I can safely assume none of our volunteers are in charge of it. They've all done their part in raising this issue to whoever's in charge. As long they provide us with updates every now and then, there will be no point in spamming them further.
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16

Friday, June 19th 2020, 10:05am

On the German forum side alteEule suggested not to log out of facebook if you don't want to run into this problem.

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17

Friday, June 19th 2020, 12:00pm

it auto logged me out prob the same for the others

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praice

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Date of registration: May 11th 2020

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18

Friday, June 19th 2020, 12:21pm

it auto logged me out prob the same for the others
yep, happened to me. 3 days ago was running tower and froze. Then 2 days ago i tried to login, they asked me to re-log and error occurred, hopefully this gets fixed soon. i need the tower coins from event :(
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19

Friday, June 19th 2020, 12:39pm

it auto logged me out prob the same for the others

I got logged out automatically when I was about to recharge for the big recharge card. Seems like gamigo itself is trying to tell me no lol.
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[CM]Collector

Game Master

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20

Friday, June 19th 2020, 2:39pm

Can you guys, share your game version and server please? As well as some screenshots of the message you receive, specifically in English!

This post has been edited 1 times, last edit by "[CM]Collector" (Jun 19th 2020, 3:27pm)

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