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Date of registration: May 25th 2016

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61

Friday, June 26th 2020, 2:45am

I guess this is one way to get players to stop playing your game... shouldn't be that hard to fix a sign on.... this don't make no sense..

again still cannot log on. same error

sourOG
bastien


Guys, this is affecting many players who can no longer log in, shouldn't this be a priority? And if it is taking longer than expected, shouldn't the player base be at least getting an update each day as to what is being done? If I had a client that couldn't log onto our web based application, I would be at least letting them know daily what progress was being made to rectify the situation.

-Focust
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ID.

Epic

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62

Friday, June 26th 2020, 4:03am

You think they are updating Fuerst everyday to tell him what they are doing to fix it? I doubt it, and as he is basically the only line of communication for us and them, there's nobody else to update us. Just have to wait....as always until they tell him some news worth sharing, meanwhile players get bored waiting and might not return even when fixed 8|

Come on Wilfried Bony
Score some goals for Swansea
We'll go wild wild wild
Wild wild wild
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63

Friday, June 26th 2020, 4:34am

You think they are updating Fuerst everyday to tell him what they are doing to fix it? I doubt it, and as he is basically the only line of communication for us and them, there's nobody else to update us. Just have to wait....as always until they tell him some news worth sharing, meanwhile players get bored waiting and might not return even when fixed 8|

During these times, even an update such as "no updates have been received from the devs or IT" will be very much appreciated rather than us constantly trying to log in or pestering them on forum. However, I do understand that these people responding to us on here are volunteers so can't really blame them. Gamigo should start paying their volunteers instead of their actual staff who takes weeks to solve a high priority problem.
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  • "Jarhead_Jesus" is male

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64

Friday, June 26th 2020, 6:21am

I remember my email password that is tied into the FB acct for KAL.... I was able request a password reset for my account using the email address but still couldn't get in via fb...

SourOG

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Nyan

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65

Friday, June 26th 2020, 6:26am

So I tried to log in to my account using Edge and Firefox, it has the Facebook login problem. I do still have the access to the account on my Chrome since I never log it out. I wouldn't dare to log out at Chrome since that's my only way to still have access to my account.

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66

Friday, June 26th 2020, 6:54am

"During these times, even an update such as "no updates have been received from the devs or IT" will be very much appreciated rather than us constantly trying to log in or pestering them on forum."

I don't think if I write "no news" every day it would help in some way.
This error also affects the volunteer team, so we can understand your frustration.
But like you, we're doomed to wait.

Mit Konstruktivität erreicht man immer mehr als mit puren Schimpfen.
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  • "SoulEater" is male

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67

Friday, June 26th 2020, 9:20am

Guys really need something to go by here, its getting quite frustrating and how long this is taking and how in the dark we are about the progress of it all. Please update us on the problem and gives us a hopeful date.

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68

Friday, June 26th 2020, 12:31pm

"During these times, even an update such as "no updates have been received from the devs or IT" will be very much appreciated rather than us constantly trying to log in or pestering them on forum."

I don't think if I write "no news" every day it would help in some way.
This error also affects the volunteer team, so we can understand your frustration.
But like you, we're doomed to wait.

I definitely can't speak for others but I would prefer that rather than nothing. At least I know the volunteers are kept in the dark like the rest of us and not having to bother attempting to log in to my account just to face the disappointment that my previous character has been wiped and has to start again as a newbie.
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Nyan

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69

Saturday, June 27th 2020, 11:51am

I've checked with someone from another website that requires FB login. Yes, they do have the error too. They still personally do not know the error tho. It's happening everywhere and not only on KaL side.

(Note: I'm not a professional :) ) What I thought is that, there is a problem with the SDK/API. I was checking and found that the Facebook developers seem to debug the login issues currently(they started on 26th June if I'm not wrong). Hopefully it will be fixed soon

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Xel_Naga

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70

Monday, June 29th 2020, 10:26am

Login via Facebook.

I can't log in via Facebook for 5 days. Please advise me. well thank you

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magor

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71

Tuesday, June 30th 2020, 10:27am

what happens to fb players,

More than a week that there is this bug, i don't understand, we are told nothing ;( I miss my friends
Ok there are are the loginserver from gamigo over facebook due a bug not accessable, ok the problem is identified
But what to do ?!
U must find a solution to the problem !! in the worst case, give them a new account with the cards they lost exp ...idk ?!

This post has been edited 2 times, last edit by "magor" (Jun 30th 2020, 10:35am)

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72

Tuesday, June 30th 2020, 10:29am

I already explained it in the patchnotes/eventlists and the other in this Thread.
Since the 14.06.2020 are the loginserver from gamigo over facebook due a bug not accessable.

Mit Konstruktivität erreicht man immer mehr als mit puren Schimpfen.
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magor

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73

Tuesday, June 30th 2020, 10:37am

ok the problem is identified

More than a week that there is this bug, i don't understand, we are told nothing ;( I miss my friends
Ok there are are the loginserver from gamigo over facebook due a bug not accessable, ok the problem is identified
But what to do ?!
U must find a solution to the problem !! in the worst case, give them a new account with the cards they lost exp ...idk ?!

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20comer

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74

Tuesday, June 30th 2020, 8:12pm

while the problem login facebook is not solved, wasn’t it more easy to transfer this accounts for a mail login?
?(

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75

Wednesday, July 1st 2020, 12:35am

ye can we just get trasnfer to one so then we wont have the error at all but also any new commers try to use facebook login like us wont beable too

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76

Wednesday, July 1st 2020, 7:26am

We have already submitted the question to our superiors.
However, the technical feasibility must be clarified.

Mit Konstruktivität erreicht man immer mehr als mit puren Schimpfen.
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77

Wednesday, July 1st 2020, 2:36pm

true but atleast we could play tho it make alot happy and as well not quit the game

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  • "ElverGudo" is male

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78

Thursday, July 2nd 2020, 6:59pm

Can't Log In

Can you guys, share your game version and server please? As well as some screenshots of the message you receive, specifically in English!
Albafica, server Bastien s17 That's the message i receive all the time... Can I change it to another account of facebook?

301 Moved Permanently
ElverGudo
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maritxu

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79

Friday, July 3rd 2020, 10:24pm

facebook log in

when they think to solve the FB problem, my guild mates can't login, this is already taking too long

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Nyan

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80

Saturday, July 4th 2020, 6:04am

In terms of logging in to FB, it's not KaL's fault. It's Facebook's because the error is on their API/SDK side.

However, they might be doing another way to transfer their FB account to their local account but I don't think they will do it that fast as they need to do trial and error as this process must not have any problem or else it will create more issues.

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