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Where is my gold ?

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hieronimus

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Friday, February 23rd 2018, 4:17pm

Where is my gold ?

hi, here's my complain
I just buy "a tons of gold" pack a few minutes ago but I haven't receive any on game. Please help fix this problem.


id: hierons
server : 16 (judgement) - facebook player


My bank bill record said that the transaction was successful on - 23/02/2018 - 21:58:04 (UTC+7h) - IDR 2,767,530.00


Hope this will be fix soon cuz I need that gold. Thanks

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Tripp1000_

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Friday, February 23rd 2018, 4:48pm

did you refresh the page?

[System] Tripp1000_ ended Alenka's 20 win-streak!
[System] Tripp1000_ ended Kaynie's 18 win-streak!
:thumbsup: :thumbsup: :thumbsup: :thumbup:
[System] [Tripp1000_] is Unstoppable, Winning Streak of 18!
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hieronimus

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Friday, February 23rd 2018, 5:55pm

I did, a couple times already

Quoted from "Tripp1000_"

did you refresh the page?
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Kaynie

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Friday, February 23rd 2018, 6:08pm

were you only logged in on one server/account that time? The Shop page always selects the last Server/Account you logged in with, no matter where you actually click on the Shop button and if the Server is still opened or not. I accidentally recharged that way onto my Server 1 in the past, which I only used for chatting. Maybe check your conformation email, it should tell you where the gold landed, if it got to a wrong place, message support, they can most likely transfer it back to you.

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hieronimus

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Saturday, February 24th 2018, 3:18am

I am, I've just check my other account but that account didn't receive any gold either. Why could this happen, that certainly not a small loss of money :cursing:X(

Quoted from "Kaynie"

were you only logged in on one server/account that time? The Shop page always selects the last Server/Account you logged in with, no matter where you actually click on the Shop button and if the Server is still opened or not. I accidentally recharged that way onto my Server 1 in the past, which I only used for chatting. Maybe check your conformation email, it should tell you where the gold landed, if it got to a wrong place, message support, they can most likely transfer it back to you.
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Zidane

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Saturday, February 24th 2018, 4:08am

Hello player,

I would direct you to take your issue to support: https://support.gamigo.com/index.php?/english

I will also notify the Product Manager about your problem.

-Z

Game Master EN
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Demadrend

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Monday, February 26th 2018, 10:46am

Hello,

I sent you a private message, please also follow Zidane's advice and create a Customer support ticket if you still haven't, as the Billing Support team will certainly be more able to help you than the Forum or myself (access to Payment support tools, Payment Service provider dashboards, etc.)

Thanks!

:D Demadrend :D
Product Manager
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hieronimus

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Tuesday, February 27th 2018, 2:39pm

Just to clarify, do I got the event prize from Feb 25 ?

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hieronimus

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Wednesday, February 28th 2018, 4:46am

Quoted from "Demadrend"

Hello,

I sent you a private message, please also follow Zidane's advice and create a Customer support ticket if you still haven't, as the Billing Support team will certainly be more able to help you than the Forum or myself (access to Payment support tools, Payment Service provider dashboards, etc.)

Thanks!
I'm sorry but I didn't receive any PM from u.
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hieronimus

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Monday, April 9th 2018, 3:43pm

Why this thing happen again to me ? Please I'm missing the main event. Does it come with compensation ? If not, it'll be my last time

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(∩｀-´)⊃━:｡･:*:･ﾟ’★

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Tuesday, April 10th 2018, 12:10am

?(?(


Can you explain how this is happening?


The few times i recharged on this game I never really had a problem......had an error about the transaction but a minute later it went through.

Everything else was fine though.


Confused how people are missing gold all the time
Midane - On all the time, but cant host events. hue hue hue idk how i got this position.


Hire new GMs for English servers. Some just afk on forums all day and never host events.
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hieronimus

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Tuesday, April 10th 2018, 3:46pm

I'm a facebook player, i buy gold by clicking on the "buy gold" button on top of the display.
Pick one of six pack of gold, I select the "ATM and Bank Transfer" and follow the procedure from my e-banking.

The weird thing was my bank says that the transaction was successful, but on facebook payment it says pending.
Same thing happen on earlier transaction

Quoted from "(∩｀-´)⊃━:｡･:*:･ﾟ’★"

?(?(


Can you explain how this is happening?


The few times i recharged on this game I never really had a problem......had an error about the transaction but a minute later it went through.

Everything else was fine though.


Confused how people are missing gold all the time
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Daizo

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Tuesday, April 10th 2018, 6:03pm

you can forget about your gold....the almighty customer support doesn't recognize facebook payments...happen to me also, since then I have stop investing in this game.

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