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  • "icedemon" is male
  • "icedemon" started this thread

Posts: 48

Date of registration: Apr 15th 2017

Location: United State

Occupation: Im still under 18 atm

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1

Saturday, September 5th 2020, 11:58pm

Compensation

Are you guys ever gonna send compensation for the following:
Game not opening
Issue with cards
issue with accounts
bugs in game, event, and cards

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  • "Sharkitus" is male

Posts: 27

Date of registration: Jun 11th 2019

Location: England

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2

Sunday, September 6th 2020, 4:54am

Never mind compo.....

Thank you KaL for getting us back on at the weekend :star:

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wayney

Common

Posts: 12

Date of registration: Jan 19th 2016

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3

Sunday, September 6th 2020, 9:06am

Read this b4 logging in to see if it was sorted i knew it was sorted soon as it asked me what server to choose yay! just so happy i got my account back tbh

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Posts: 1,408

Date of registration: Mar 4th 2019

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4

Sunday, September 6th 2020, 5:12pm

There will be no compensation for the one-day failure yesterday.
However, Bardalph is currently preparing a statement for the losses due to the browser problems and will send a request for compensation.

Compensation for problems with cards is usually examined, whereby only larger problems are usually considered for compensation.

Problems with accounts depend on:
Individual cases should be dealt with through support.
However, if many players are affected as a result of technical problems, for example, we intervene and, depending on the duration, we prepare the lists.

Failure with the event also depends on:
Events with fixed periods of time that suffer traceable losses due to failures (free card events, exchange events) are usually reimbursed. (Sometimes earlier, sometimes later)
Events with indefinite variables are not extended and are generally not reimbursed.

Mit Konstruktivität erreicht man immer mehr als mit puren Schimpfen.
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Posts: 88

Date of registration: May 5th 2016

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5

Wednesday, September 9th 2020, 9:06am

and what's the compensation for the people who can't log in via facebook? do i get all the human cards in the game??

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MattG

Good

Posts: 37

Date of registration: Jul 28th 2017

Thanks: 1

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6

Wednesday, September 9th 2020, 9:10am

and what's the compensation for the people who can't log in via facebook? do i get all the human cards in the game??

That sounds good. You can have every 1.0 human card in the game. =D
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Posts: 1,408

Date of registration: Mar 4th 2019

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7

Wednesday, September 9th 2020, 9:44am

Hello hero LinkGallant,

I can only tell you when I have made the complete list and consulted with my CM.
As long as the error persists, I cannot make any statements at the moment.

Mit Konstruktivität erreicht man immer mehr als mit puren Schimpfen.
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  • "PapaKnoob" is male

Posts: 166

Date of registration: Jul 18th 2016

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8

Wednesday, September 9th 2020, 1:10pm

Dont even bother with it Fuerst. He doesnt play anymore.

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Posts: 88

Date of registration: May 5th 2016

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9

Monday, September 21st 2020, 6:11am

and what's the compensation for the people who can't log in via facebook? do i get all the human cards in the game??

That sounds good. You can have every 1.0 human card in the game. =D


I want some of the rarest ones for my collection
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