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Lucas318

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Tuesday, May 30th 2017, 3:01pm

Support Response Time

My apologies if this is already in a thread somewhere. Would anyone be able to tell me roughly how long it takes for support@kingsandlegends.com to respond?... I know i'm impatient and all, but I've been waiting for about 3 days now haha. Thanks for your time and have a splendid day!

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Dragon

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Tuesday, May 30th 2017, 3:12pm

Is that 3 day during business days? Give it 2 business days then start chasing.

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Vengeance

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Tuesday, May 30th 2017, 3:29pm

i think that is the old email, im not sure, but ill walk you through with some screenshots with a way i know should work

Click for step 1

Click for step 2

Click for step 3

once u complete step 3 it is self explanatory, hope this helps :)

Terror
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If I treated you the way that you treat me, you would hate me.

I'm not impressed by your money, looks, social status or job status, I'm impressed by how you treat me and other human beings.

How people treat others is a direct reflection of what they think of themselves.

Everyone makes a promise to themselves. Mine is that ill make a difference and help people, even if all you want to do is put me down.
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Lucas318

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  • "Lucas318" is male
  • "Lucas318" started this thread

Posts: 5

Date of registration: Apr 10th 2017

Location: Okinawa

Occupation: Military

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4

Wednesday, May 31st 2017, 11:41am


Is that 3 day during business days? Give it 2 business days then start chasing.
Honestly I don't quite know when their working hours are, thank you for the information :)

i think that is the old email, im not sure, but ill walk you through with some screenshots with a way i know should work

Click for step 1

Click for step 2

Click for step 3

once u complete step 3 it is self explanatory, hope this helps
That is indeed how I sent my ticket :P Thank you for the advice :)
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Dragon

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Wednesday, May 31st 2017, 2:59pm

Business day is mon-friday. Send iArches -CM the ticket # to followup on it.

This post has been edited 1 times, last edit by "Dragon" (May 31st 2017, 3:44pm)

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Vengeance

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Wednesday, May 31st 2017, 5:17pm

if thats how you sent it you should get a reply (they dont work weekends etc)

Terror
16 Judgement

If I treated you the way that you treat me, you would hate me.

I'm not impressed by your money, looks, social status or job status, I'm impressed by how you treat me and other human beings.

How people treat others is a direct reflection of what they think of themselves.

Everyone makes a promise to themselves. Mine is that ill make a difference and help people, even if all you want to do is put me down.
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  • Activate Facebook