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Vengeance

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Saturday, June 10th 2017, 10:50am

'State of the Art' Support Team

I know its been brought up before, but support dont actually do anything. You send them a mail, get auto response and hear nothing back. You then have to speak to member of forum staff, give em ticket number for them to do something, so why have 'support' in the first place?

I was enchanting my weapon to level 12, clicked the 'Prevent Downgrade' but my weapon still reset but lost no gold, but it had the tick in the box. Anyways, warning to all players, no point sending mail to support as they sit around and do nothing.

Ticket number 399286

Cheers

Terror
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Saturday, June 10th 2017, 11:12am

Ah it's not much different from the forum support , just get used to it that
A : GM's , CM all are only playing at night time for europeans , better said STAY UP TILL 02:00 you might have a chance to tak with one of them.That customer support really won't help , or that you need to wait a little week for a reply which is most likely :
We will take a look at it oh btw do you have some more prt screens for us because its still not Obvious enough what is going on . off course even if they take a look at it nothing happens and they won't even send you a message to say what they exactly did with your problem. "Customer is king isn't known to them i suppose"

Has it ever been something else than that ?

Cheers

Patience is the key to victory ! :rolleyes:
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Vengeance

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Saturday, June 10th 2017, 11:22am

have the big blue star

Terror
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If I treated you the way that you treat me, you would hate me.

I'm not impressed by your money, looks, social status or job status, I'm impressed by how you treat me and other human beings.

How people treat others is a direct reflection of what they think of themselves.

Everyone makes a promise to themselves. Mine is that ill make a difference and help people, even if all you want to do is put me down.
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Saturday, June 10th 2017, 6:01pm


I know the feeling. Both support and CM aware of a user using a whale account who isn't the original account owner. Still they continue to do nothing but "pretend" to do an investigation.

Ticket number 11LAZ99SUPPORT44
#NoJusticeForCheaters



why the hack can't we all take a birthdayparty for german players or english? when i have a friend in english is he not say happy birthday to me because of differnt birthdays?


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Saturday, June 10th 2017, 8:07pm

how far did it reset if it reset all the way to 0 that is super unfortunate

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Saturday, June 10th 2017, 8:46pm

how far did it reset if it reset all the way to 0 that is super unfortunate


If you fail a attempt under level 12 without protection you will Always be resetted to 0 so yes this is very unfortunate especially since as i read he really tried to protect it from losing progression
Patience is the key to victory ! :rolleyes:
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Vengeance

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Saturday, June 10th 2017, 10:12pm

yep, straight to 0 hence why im asking to be fixed, or receive like 30 epic gems (only like 10 worth of enhancement levels) and 500g gold (so i can protect)

Terror
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If I treated you the way that you treat me, you would hate me.

I'm not impressed by your money, looks, social status or job status, I'm impressed by how you treat me and other human beings.

How people treat others is a direct reflection of what they think of themselves.

Everyone makes a promise to themselves. Mine is that ill make a difference and help people, even if all you want to do is put me down.
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Saturday, June 10th 2017, 10:16pm

you dont go always to 0 horse ive seen it under 12(own personal experience cause I messed up) go down 1 2 or even just 3 levels

so no does not always go straight to 0 unless they changed that this is back earlier in games life when was less servers so i dont know how much its changed

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Vengeance

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Saturday, June 10th 2017, 10:19pm

no it can go down 1 but usually to 0

Terror
16 Judgement

If I treated you the way that you treat me, you would hate me.

I'm not impressed by your money, looks, social status or job status, I'm impressed by how you treat me and other human beings.

How people treat others is a direct reflection of what they think of themselves.

Everyone makes a promise to themselves. Mine is that ill make a difference and help people, even if all you want to do is put me down.
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Varia

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Sunday, June 11th 2017, 12:16am

So how it should go

This post has been edited 1 times, last edit by "iArches" (Jun 12th 2017, 7:40pm) with the following reason: Removed provoking and insulting comments.

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Sunday, June 11th 2017, 9:42pm

I'll give you something to feel ;)

#NoJusticeForCheaters



why the hack can't we all take a birthdayparty for german players or english? when i have a friend in english is he not say happy birthday to me because of differnt birthdays?


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sutch

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Monday, June 12th 2017, 10:28am

Ah it's not much different from the forum support , just get used to it that
A : GM's , CM all are only playing at night time for europeans , better said STAY UP TILL 02:00 you might have a chance to tak with one of them.That customer support really won't help , or that you need to wait a little week for a reply which is most likely :
We will take a look at it oh btw do you have some more prt screens for us because its still not Obvious enough what is going on . off course even if they take a look at it nothing happens and they won't even send you a message to say what they exactly did with your problem. "Customer is king isn't known to them i suppose"

Has it ever been something else than that ?

Cheers



salty salty................ COVFEFE
.
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Monday, June 12th 2017, 11:26am

Those are simply facts , and like i already said , salty thats how your buiscuits taste

Patience is the key to victory ! :rolleyes:
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Vengeance

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Tuesday, June 20th 2017, 8:43pm

so after 2 - 3 weeks of waiting for a response they decide they wont do anything.

thanks a lot for robbing me of my gold and gems


:star::star::star::star::star: / :star::star::star::star::star:

is there anything you can do iarches / dema because this is ridiculous

Terror
16 Judgement

If I treated you the way that you treat me, you would hate me.

I'm not impressed by your money, looks, social status or job status, I'm impressed by how you treat me and other human beings.

How people treat others is a direct reflection of what they think of themselves.

Everyone makes a promise to themselves. Mine is that ill make a difference and help people, even if all you want to do is put me down.

This post has been edited 1 times, last edit by "Vengeance" (Jun 20th 2017, 8:49pm)

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Wednesday, June 21st 2017, 10:44am

I stopped enchanting equipment over a year ago. Not playing this game.
I am running bugged saddle that covers just one line even longer.
Logged number of support tickets, asked for fix or saddle replacement and no resolution.

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sutch

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Wednesday, June 21st 2017, 11:21am

I stopped enchanting equipment over a year ago. Not playing this game.
I am running bugged saddle that covers just one line even longer.
Logged number of support tickets, asked for fix or saddle replacement and no resolution.



i dunno where you guys send stuff too but if youve not heard anything, iarches will totally sort it.
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Saturday, September 2nd 2017, 9:04pm

:star: / :star::star::star::star::star:


Supports performance. And thats being generous.

2 months no follow up on bugs subbed :thumbdown:
#NoJusticeForCheaters



why the hack can't we all take a birthdayparty for german players or english? when i have a friend in english is he not say happy birthday to me because of differnt birthdays?


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This post has been edited 1 times, last edit by "\( •_•)_†" (Sep 2nd 2017, 9:28pm)

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