Well I had chance to look for this ticket and this ticket is 2 days old...
I don't know if you already send same ticket with ID pictures to support because I can only see that you did it recently (two days ago).
If you did it in the past, apologies that support didn't deal with it... I will sort it now for you.
Can you please send me in PM all details (nickname/server) of banned accounts? I will get them lifted today.
But as far as I know, you or your flatmate (I'm sorry but I'm really lost who is who and which account is whos) were also reported for harassment in game, so just to not make uncomfortable situations later, keep in mind that lifting multi ban will not protect your accounts from being banned (if reported) for other stuff. I'm just saying it to avoid problems later.